Resorts World Cruises Brand
When was Resorts World Cruises established?
The Resorts World Cruises brand was first launched in Singapore in May 2022. The company commenced its maiden deployment with the Genting Dream from Singapore in June 2022.
Is Resorts World Cruises linked to the Resorts World brand?
Resorts World Cruises is a brand extension of Resorts World, a global brand with 46 properties in 8 countries spanning 4 continents - expanding its land experiences to the seas of the world.
How is Resorts World Cruises different from other cruise line brands?
Resorts World Cruises is an international cruise line that is homegrown in Asia with a collective strength of over five decades of affiliated global experience in both hospitality and cruising. Resorts World Cruises aims to redefine the cruising experience on different levels, catering to trendy lifestyles for all walks of life with exciting thematic cruises, enriching activities and personalised cruising experiences. One of our hallmarks include the acclaimed The Palace luxury suites - a 'luxury ship-within-a-ship' private enclave with its own exclusive restaurant, bar, sundeck, spa, gym and other facilities with 24-hour European style butler service.
In what cities are Resorts World Cruises’ affiliates / representatives located?
Resorts World Cruises is headquartered in Singapore with affiliates / representatives currently in Kuala Lumpur, Hong Kong, Taipei, Jakarta, Delhi NCR, Guangzhou, Shanghai, Manila, Seoul, Bangkok and Ho Chi Minh City.
What cruise ships are presently under Resorts World Cruises?
At present, Resorts World Cruises operates the Genting Dream and Resorts World One cruise ships.
From which cities can guests embark the Resorts World Cruises ships?
Guests can embark Resorts World Cruises ships from various cities depending on the itinerary.
• For Genting Dream, please visit this link and click on "View Cruise Itinerary."
• For Resorts World One, please visit this link and click on "View Cruise Itinerary."
ENQUIRIES ON GENTING DREAM
What are the current itineraries available for the Genting Dream under Resorts World Cruises?
For the most up-to-date information on the current itineraries available for the Genting Dream, please visit this link and click on "View Cruise Itinerary".
Can travellers embark on one-way cruise from selected port?
Yes, and available only for selected sailing departure dates.
What are the boarding requirements for Genting Dream under Resorts World Cruises?
Present Valid Passport & Travel Documents during cruise
• Valid at least 6 months from the returning date of the cruise
• Valid Long-Term Pass; Re-entry permit for Singapore resident
• Valid Visa for foreigners
What is the currency used on the cruise ships and the type of payments accepted on board the ship?
We accept the following payment methods and the onboard currency for the Genting Dream is as follows: -
• Singapore Homeport: Singapore Dollar (SG$)
• Port Klang (Malaysia) Homeport: Singapore Dollar (SG$) 
ENQUIRIES ON THE RESORTS WORLD ONE
What are the itineraries available for the Resorts World One under Resorts World Cruises?
For the most up-to-date information on the current itineraries available for the Resorts World One, please visit this link and click on "View Cruise Itinerary".
Is Resorts World One a newly built ship or a rebranded existing ship from the industry?
Resorts World One was formerly the Explorer Dream (under Dream Cruises), a 75,338 gross ton 13-storey high cruise ship that features 928 rooms, which can accommodate over 1,856 guests with world-class cruise facilities. The ship will undergo a rebranding exercise under Resorts World Cruises.
What are the boarding requirements for Resorts World One under Resorts World Cruises?
For boarding requirements for Resorts World One, visit this link and download the "Resorts World One Cruise Guide."
What is the currency used on the cruise ships and the type of payments accepted on board the ship?
We accept the following payment methods and the onboard currency for the Resorts World One is as follows: -
• Hong Kong homeport: Hong Kong Dollar (HK$)
• Jakarta (Indonesia) homeport: Singapore Dollar (SG$)
• Singapore homeport: Singapore Dollar (SG$)
• Taiwan Deployment: Hong Kong Dollar (HK$)
ENQUIRES ON CRUISE BOOKINGS
If there is a change / cancellation of itinerary, how far in advance will Resorts World Cruises notify guests of the change / cancellation?
Guests will be informed soonest should there be a change / cancellation of itinerary. Please reach out to us via our contact page for any further assistance.
Is online check-in mandatory for guests?
Upon receiving your Booking Reservation, please proceed with the MANDATORY online Check-In at https://webcheckin.rwcruises.com that is open for you to input your details correctly.
NOTE: Online Check-In closes 48 hours before departure.
Can I change my check in timing online?
Guests are required to follow the designated check-in timing as priority will be given to those who arrive at the terminal within their given check-in timing and to minimize congestion at the terminal.
Are cruise bookings open to all travellers?
Yes, subject to current travel restrictions and requirements from the homeport / country of origin of the traveller.
ENQUIRIES ON SAFETY & PREVENTIVE MEASURES
Is it mandatory for cruising guests to be fully vaccinated (with booster shots) for COVID-19? Will there any pre-cruise COVID-19 testing requirement?
No. However, cruising guests are encouraged to receive their full vaccination (with booster shots) for COVID-19.
In terms of air ventilation is there any recirculation of air on the ship?
Both Genting Dream and Resorts World One ship design enables 100% external fresh air to be filtered and supplied to the cabins and on-board public areas – ensuring a constant and healthy flow of fresh air throughout the vessel with no recirculation of air between cabins within the ship.
Are the medical officers on board trained to handle any potential outbreak? Also is the ship well equipped with the medical facilities?
Our on-board medical team, which include nurses, doctors and an Infection Control Officer (ICO) on board are certified to manage any emergency or medical crisis with a well-equipped medical facility, including Polymerase Chain Reaction (PCR) machines for on board COVID-19 testing.
What are the measures in place to ensure the virus is contained should there be an infection on board?
• Resorts World Cruises would like to reiterate that the safety of its guests and crew remains its highest priority and as such, stringent measures have been implemented based on the local authorities’ requirements.
• In the event of a detected positive case on board for COVID-19, the reported guest will be immediately isolated at the isolation ward for further examination and on board testing with close traveling companions immediately quarantined.
• Contact tracing will immediately be activated via CCTV analysis and access cards use analysis, which are coordinated by the on board team, including the Infection Control Officer (ICO) on board .
• All on board public areas and cabins will undergo cleaning and disinfection in accordance with guidelines.
• The ship will further coordinate with the local authorities on the ongoing protocols.
OTHER ENQUIRIES
How can Resorts World Cruises assure customers that their bookings are safe?
• Resorts World Cruises understand the concerns that some of the customers may have.
• Rest assured, all cruise payments made to Resorts World Cruises will be kept in a separate account, that will only be drawn down prior to the actual cruise commencement.
• As this is a permanent feature, Resorts World Cruises’ valued passengers can enjoy peace of mind and be assured that their paid cruise fares will remain safe and protected.
At Resorts World Cruises, we bring the classic resort experience to
you even while at sea. Enjoy elevated experience while you explore
all that Southeast Asia has to offer.
