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Resorts World Cruises

PRIVACY POLICY

Resorts World Cruises (referred to as “our”, “we” or “us”) is committed to protecting your privacy. To ensure that you can make informed decisions and feel confident about supplying your personal information to us, we provide this Privacy Policy outlining our practices, and the choices you have, concerning how we use your personal information.

You will be asked to consent to the terms of this Privacy Policy when making a reservation, joining our membership programs, registering for events or promotions or otherwise corresponding with us or otherwise where required under applicable law. Otherwise your continued use of our services will constitute your deemed consent to the terms of this Privacy Policy.

1. Types of Personal Information We Collect

We will collect certain personal information (including where applicable sensitive personal information) from you when you request for or access our services. Such personal information (“Personal Information”) includes:

  1. your name, identity card number, passport number, a copy of your identity card and/or passport, contact information, date of birth, nationality and visa information;
  2. financial information (including, without limitation, your credit or debit card details, billing information and/or bank account details) and transactional data;
  3. your membership or loyalty program information;
  4. your social account ID, profile photo and other data publicly available, or data made available by linking your social media and loyalty accounts;
  5. any information necessary to fulfill special requests (for example, health conditions that require specific accommodation or services);
  6. your reviews, feedback and opinions about our programs and services;
  7. information collected whilst at our properties through the use of closed circuit television systems, internet systems (including wired or wireless networks that collect data about your computer, smart or mobile device, or your location), card key and other security and technology systems;
  8. information collected while you access our websites, mobile applications and social media platforms (including the details of your visits and other information collected through cookies and other tracking technology); and
  9. any other personal data you choose to provide us.

1.2 We may also collect Personal Information about you from third parties such as travel agencies, credit reporting agencies, employer (where your employer books travel for you), your third party card or loyalty scheme provider or from public records.

1.3 Where you provide us with Personal Information about another person(s) (for example, names and contact details of your family members in connection with bookings or family memberships), you represent that they have appointed and authorized you to act on their behalf. This includes providing consent (to the extent this is required) to:

  1. us processing their Personal Information; and
  2. you receiving any personal data protection notices on their behalf.

We may ask you to provide evidence that you have been appointed and authorized to act on behalf of the other person(s).

2. Purpose of Collection

2.1 We may use your Personal Information for the following purposes:

  1. to process your request for, or to administer or provide, any products or services offered by us, including, without limitation, to process your membership application, cruise booking request;
  2. to process or confirm your travel arrangements (including without limitation cruise bookings);
  3. for the operation of the membership programs, including without limitation points tracking, delivery of associated benefits and services, customer relationship management, ongoing research and program development and delivering news and information to members of the membership programs;
  4. for identification and verification purposes, in connection with any of the services or products that may be supplied to you. Your personal information will only be requested when necessary. When possible we will utilize methods of validation without retaining a copy of your identification;
  5. to administer contests, games of chance and sweepstakes conducted by us or on our behalf, including disclosing the winner of any such contest;
  6. to respond to, handle and process any enquiries submitted by you;
  7. to conduct credit checks on you, maintain your credit history and/or ensure your ongoing credit worthiness;
  8. to meet or comply with any obligation, requirement or arrangement for disclosing or using data that applies to us or with which we are expected to comply to:

    1. any law or regulation binding on or applying to us;
    2. any rules, guidelines and/or guidance given or issued by any legal, regulatory, governmental, tax, law enforcement or other authority, or self-regulatory or industry body or association relating to industries in which we participate (including without limitation the financial services industry), or the relevant stock exchange (each an “Authority”);
    3. any present or future contractual or other commitment with any Authority that is assumed by or imposed on us by reason of our business or other interests or activities in or related to the jurisdiction of the relevant Authority;
  9. to meet or comply with any obligation, requirement, procedure, measure or arrangement set out in any of our programs or policies for compliance with sanctions or for the prevention or detection of money laundering, terrorist financing or other unlawful activity;
  10. for direct marketing (see “Direct Marketing Statement” section);
  11. to conduct customer analytics and market research;
  12. for ongoing research and development of any of the products or services offered by us or Other Genting Companies; and/or
  13. any other purposes relating to the purposes listed above.

2.2 To fulfill any of the above purposes, you may be contacted via email, direct mail, telephone call, SMS or other means that are allowed by local authorities.

3. Disclosure of Your Personal Information

3.1 We may disclose your Personal Information to third parties for the purposes outlined in “Purpose of Collection” section, including, without limitation, the following third parties:

  1. third parties who provide services to us (including, without limitation, bankers, lawyers, accountants and other third parties who provide administrative, telecommunications, computer, payment, printing, marketing services, redemption, data processing or other services to us to enable us to operate our business);
  2. professional advisers;
  3. credit reference organizations and other third party reference organizations;
  4. other third parties as part of customer due diligence;
  5. any other person or entity who has established or proposes to establish any business relationship with us;
  6. regulators and government agencies;
  7. law enforcement agencies; and
  8. the courts.

3.2 However, we will not disclose your Personal Information to any third party for the purposes of direct marketing without your written consent (see “Direct Marketing Statement” section).

4. International Transfers of Personal Information

4.1 Resorts World Cruises has operations in various countries and regions. In order to provide you with our services, we will, subject to law, transfer your Personal Information to entities in countries or regions where data protection standards may differ from or be lower than those in the country or region where you reside. Such countries and regions include but not limited to China (including Hong Kong and Taiwan), Malaysia, India, Singapore, Philippines, Australia, EEA and America. Nevertheless, whenever your Personal Information is transferred, your Personal Information will be processed in accordance with this Privacy Policy or other relevant policy3 and applicable laws.

5. Consequences of failing to provide Personal Information

5.1 You may always choose what Personal Information (if any) you wish to provide to us. However, if you choose not to provide us with certain information marked with an asterisk or otherwise indicated as mandatory, we may be unable to process your request or comply with our legal obligations.

6. Retention

6.1 We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

6.2 The criteria used to determine our retention periods include:

  1. The length of time we have an ongoing relationship with you and provide our services to you (for example, for as long as
  2. you have a membership account with us or keep using our services);
  3. Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them);
  4. Whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations).

7. Security

7.1 We use reasonable and appropriate measures to protect your Personal Information from loss, misuse, unauthorised access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the Personal Information.

7.2 We use technical measures such as access control, password protection and dedicated user ID for authentication to protect your data and the systems they are held in. We also use operational measures to protect the data, for example by limiting the number of people who have access to the databases in which our booking information is held.

8. Children

8.1 We do not knowingly solicit personal data from children, unless permitted by applicable law. If you are under the age of 12 (or a minor in the jurisdiction in which you are accessing our services), you may only use our services with the permission of your parent or guardian

8.2 Our online services are not directed at children under the age of 12. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, please contact us so that we may take appropriate steps to delete such information.

9. Cookies and other tracking technologies

9.1 We use cookies and other technologies on our websites to help us to improve your experience of our websites and to ensure that they perform as you expect them to. For detailed information on how we use cookies and the purposes for which we use then, please see our Cookies Policy.

10. Access and Correction Rights

10.1 You have the right to request access to and/or correction of any Personal Information that you provide to us. You may make such a request by writing to: [email protected]

10.2 We may charge a reasonable fee to process any Personal Information access or correction request.

11. Direct Marketing Statement

11.1 We may use your name, address, email address, social account and/or telephone number (“Contact Information”) to send you special offers, promotional material and other news in relation to cruise and cruise related operations, retail products and services, leisure, entertainment, hospitality and related services, food and beverage, health and beauty, telecommunication, transportation, travel-related products and services (“Services”) offered by Resorts World Cruises and co-branding partners and business partners, but only if we receive your consent for such use.

11.2 If you do not want us to use or transfer your Contact Information for direct marketing as described above, you may opt-out (either entirely or selectively) at any time.

12. Changes to Privacy Policy

12.1 We will post any changes to this Privacy Policy on our website (www.rwcruises.com), with the effective date of the changed policy, so that you can be informed of the way we collect and use the Personal Information at any time you so choose. If at any point we decide to use the Personal Information you submitted in a way that differs materially from the Privacy Policy that applied at the time of that submission, you will be notified and given the opportunity to opt out or otherwise prevent such usage.

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